- 24/7 Message Review: We group messages by type - refills, patient questions, lab results, etc. Most messages can be resolved without clinician involvement.
- Triage: Our medically trained nurses can also triage and resolve common clinical messages in line with your protocols, such as symptoms and side effects. When we do need to escalate, we tee up the case and draft a response.
- Documentation: Paperwork (STD, FMLA, etc) is completed, then routed to clinician for final review and signature.
- Out of Office Coverage: Manage inbox when providers are away - so providers can enjoy their time off and on-call clinicians do not burn out.
Other services
- AI Output ValidationHuman-in-the-loop clinical QA that builds trust in your AI outputs
- 24/7 Patient CoverageRound-the-clock coverage that keeps care moving.
- Clinical DocumentationClinician-ready document completion teed up and ready for sign-off.
- Pharmacy OutreachWe directly engage with pharmacists on everything from Prior Auths to controlled substance callbacks.
Let's talk about your team.
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