Your AI-Powered Clinical Workforce

Eliminate clinical burden.
Without compromising quality.

24/7
Patient Coverage
30%+
Cost Savings
2.5
Hours unlocked per day
Why hivemind

By clinical operators,
for clinical operators.

  1. White Glove DeliveryHigh-touch oversight on every engagement, including: custom solutions, timely responses, and comprehensive reporting.
  2. Clinically SophisticatedWe are AI-enabled, but human-led. Our team of dedicated, U.S.-licensed nurses review every case.
  3. Operator-Ledhivemind's founding team bring decades of experience in scaling health systems.
What We Do

Offload recurring clinical workflows.

Prior Authorization

End-to-end execution, from clinical evidence collection to final payer decision

See how it works →
AI-Enabled CompletionForm is completed within minutes, leveraging the patient chart
SubmissionAcross CMM, Availity, and all payer portals — including fax and phone as required
Tracking24/7 status tracking
Approved or Denied?
ApprovedCare ContinuesPatient proceeds as scheduled, info is shared with the care team
DeniedDenialsDenial reason is root-caused and an appeal is prepared

Provider Activation

Licensing, Credentialing, and Provider Directory.

  • Licensing: Applications and renewals, including DEA licensing.
  • Credentialing: Payer enrollment and provider verification.
  • CAQH: Build and maintain CAQH profiles.
  • Payer Enrollment: Enrollment and re-credentialing, including for Medicare/Medicaid.
  • Ongoing Monitoring: Track expirations, sanctions, and license renewals.
  • Provider Directory: Ensure NPI, address, and specialty data consistency across directories.

Revenue Cycle Management

AI-enabled claims handling from intake to payment, including flagging and appealing denials.

See how it works →
Claim IntakeNew claims enter the workflow
AI Completes First PassClaims checked against payer-specific rules and determinations
Nurse ReviewEvery claim is reviewed by a nurse before submission — complex or high-risk claims are flagged for closer review
SubmissionClaims submitted to the payer for payment
TrackingClaim added to tracker for full visibility into current status
Paid or Denied?
PaidPayment PostedRevenue collected, claim closed
DeniedDenialsRoot cause identified and the underlying issue is fixed

24/7 Patient Coverage

Round-the-clock coverage that keeps care moving, including inbox management when providers are away long-term.

  • Inbox Management: Triage, tag, and route messages within 24 hours.
  • Supply Shortage Coordination: Locate inventory, or identify alternatives when appropriate
  • Patient Retention: Shorten response times for patient communication between visits
  • Patient Outreach: Telephonic and message-based scheduling, intake, and follow-ups
  • Controlled Substance Callbacks: Directly engage with pharmacists to satisfy due diligence

AI Output Validation

Clinically validate your AI outputs quickly, comprehensively, and at scale

  • Response Accuracy Review: Validate AI-generated responses against clinical guidelines.
  • Specialty-Specific Validation: Account for nuances unique to your specialty.
  • Edge Case Identification: Flag hallucinations and edge cases the model handles poorly.
  • Meaningful Sample Size: 24/7 availability allows us validate significant data on your timeline.
  • Case Creation: Generate dummy clinical data at scale to "train" your models.

Ready to eliminate clinical burden? Get in touch →

Where we operate

Global nurse coverage

Six countries, every major time zone.

FAQs

Where are your teams based?

Our nurses can be onshore, offshore, or a hybrid of both, depending on the needs of each client.

How are your teams trained?

hivemind nurses are trained on your specific care protocols, workflows, and patient experience standards. MD/DOs curate ongoing oral and written coaching, ensuring our teams remain best-in-class.

How long does onboarding take?

About four weeks. We start by learning your workflows, building a dedicated team around them, running a supervised ramp, and handing off to production. Our priority is getting it right the first time, which is why we invest upfront to define what success looks like across your priorities.

How does hivemind protect patient data?

hivemind is HIPAA-compliant and follows role based access controls, audited with complete provenance. PHI data are encrypted and accessed through a secured U.S.-hosted network, ensuring data stay within a protected environment.

Let's talk about
your team.

What is eating up your time today? We recommend starting with your greatest pain point and expanding from there.