At HiveMind, clinical focus meets operational precision. We provide dedicated offshore, AI-amplified medical staffing for healthcare systems across the acuity spectrum.
Over the last ten years, we saw it firsthand. Administrative burden eating into clinical capacity, providers spending their days buried in paperwork instead of with patients.
There had to be a better way. So we built it.
Round-the-clock offshore teams trained around your care protocols and patient experience standards.
Inbox management, triage, routing, and follow-up support that protects clinician focus.
Clinical documentation support, chart prep, and administrative workflows built around your systems.
Prior authorizations, refill workflows, and controlled substance callbacks handled with operational precision.
Custom offshore operating pods for specialty workflows, growth initiatives, and AI-amplified clinical administration.
Ready to reclaim clinical time?
Get in touch →Patient data security is built into every layer of how we operate. Hivemind executes a mutual BAA with every client and follows HIPAA-compliant protocols across workflows. Access is governed by role-based access controls (“RBAC”), meaning staff only see the information their role requires. We integrate with your existing infrastructure. Data are protected with encryption standards and audit logging to maintain a full, traceable record of access. Offshore employees access information exclusively through a secured company network hosted in the United States, ensuring data stays within a protected, compliant environment.
Hivemind's founder brings over 10 years of experience in healthcare operations. She has seen clinical capacity constraints from the inside and built Hivemind specifically to alleviate them. We deliver a sophisticated level of operational and clinical output at a fraction of the cost of onshore alternatives. This is made possible by hiring and rigorously training medically trained agents who are fluent in English. Where it makes sense, we responsibly leverage AI to unlock cost efficiencies and optimize workflows.
Hivemind deploys clinical teams across the globe. Agents are trained on your specific care protocols, workflows, and patient experience standards. Hivemind provides continuous clinical critical reasoning coaching and assessments, ensuring our agents are best-in-class.
Any workflow that pulls clinicians away from patient care, within any EHR. That includes 24/7 patient messaging, inbox management, care coordination, scheduling, and pharmacy workflows like prior authorizations and controlled substance callbacks. If it's a recurring administrative burden, we've likely seen it before. We also design bespoke solutions for non-standard use cases across the acuity spectrum.
Standard engagements can go live within four weeks. We start by learning your workflows, building a dedicated team around them, running a supervised ramp, and handing off to full production, with ongoing QA built in from day one. Our priority is getting it right the first time, which is why we invest upfront to define what success looks like across your priorities.
We're built to run at least 10% below comparable vendors, and 30% below comparable onshore support. Pricing is scoped per team member with a minimum of three. Reach out for a custom quote.
Tell us about your system and we'll put together a solution built around your care model, your workflows, and your growth.